At Proteus Genomics Laboratories, we believe in transparency and helping our patients understand every aspect of their laboratory services — including billing and insurance. Below are answers to some of the most common questions we receive.
An EOB is not a bill. It’s a statement sent by your insurance company after your lab claim is processed. It outlines:
The services that were billed to your insurance
The amount your insurance paid
The amount (if any) you may owe to the lab
Your EOB helps you understand how your insurance benefits were applied for your lab testing.
It’s common to receive both:
The EOB comes from your insurance company (for your records only).
The bill comes from Proteus Genomics Laboratories (for any remaining balance your insurance didn’t cover).
Receiving both doesn’t mean you’re being billed twice — they serve different purposes.
Your insurance company automatically generates and mails or posts the EOB to your online portal after a claim is processed. Proteus Genomics Labs does not issue or control your EOB.
You may receive a bill if:
Your insurance did not cover the full amount
You have a deductible, coinsurance, or copay that applies
Your insurance denied coverage for a portion of the test
If you have questions about coverage, please contact your insurance provider directly.
Laboratory testing is billed independently from your physician’s visit.
Your doctor’s office orders the test, but Proteus Genomics Laboratories performs the analysis and submits a separate claim to your insurance.
If something looks incorrect, contact our Billing Department immediately.
We’ll be happy to review your account and clarify the details.
📞 Billing Support: (XXX) XXX-XXXX
📧 Email: billing@PLabs.com
You can conveniently pay online on the Proteus Billing Portal.
We accept all major credit/debit cards, HSA/FSA cards, and offer flexible payment plans upon request. Contact our billing team to discuss available options.
Before testing, you can:
Confirm your insurance coverage with your provider
Ask about potential out-of-pocket costs
Review our Billing Policy for details on charges, denials, and appeals
📄 View Our Full Billing Policy: Proteus Genomics Laboratories Billing Policy (PDF)
Term | Who Sends It | Purpose | Action Needed |
|---|---|---|---|
EOB (Explanation of Benefits) | Your insurance company | Summary of what was billed, what insurance paid, and what you may owe | No payment required |
Bill / Invoice | Proteus Genomics Laboratories | Notification of any remaining patient balance | Payment may be required |
We know medical billing can be confusing — our goal is to make it clear and stress-free.
If you ever have questions, please reach out before making payment.
Our team is here to help you understand your bill and your insurance coverage fully.
